|Web Site of National Interagency Fire Center|
As the Hotshots carried their chain saws to Doce’s western edge, dispatchers faced serious technical challenges. Telephone calls were being disconnected or were not going through. A computerized system that helps the dispatchers track crews was “giving all kinds of error messages,” a frustrated dispatcher said in a report logged on June 18 by the National Interagency Fire Center, a multiagency logistical support center.
“The problem is never taken seriously and never completely resolved for the long term,” the dispatcher wrote. “This has been an ongoing problem and happens EVERY time we have an incident. It is unacceptable! We need to remain at a high operational level 365 days out of the year."
Obvious triggers: dropped calls, connect latency, call duration, repeated calls to the same recipient -- and that's without knowing anything about the particulars of the dispatching software.