What Would an Organization's CT Scan Look Like?
Organizations "think."  Information goes into its ears, in the form of Customer Service Representatives or Sales Agents. It gets processed according to rules. Those rules have multiple origins:
  • Formal organizational instruction  
  • Peer-to-peer learning 
  • Casual external information sources (third party web content, Wikipedia) 
  • Professional instruction (e.g., CSQE software quality training) 
  • Academic instructions ("school learning") 
  • Industry seminars 
  • Vendor instruction
  • Customer information sharing 
Posts on look at ways in which enterprises implement what they "know."

Image by Thirteen of Cubs via Flickr